HR Operations and Services Manager

Job Description

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced HR Operations and Services Manager to join our team based in Dubai, UAE. The HR Operations and Services Manager is a key strategic partner within the HR function responsible for overseeing the efficient delivery of HR policies, processes, HR audit, administrative services, data reporting and HRIS management through the HR Operations and Services team.  Managing across various HR Operational and Service areas including processes, payroll and benefits administration, compliance, HR analytics reporting, and the automation of HR services.

This role also entails maintaining and optimising the use of HRIS systems, ensuring data integrity and implementing onboarding and offboarding processes that foster an exceptional employee experience throughout the employee lifecycle.

You will play a critical role in the provision of efficient, consistent HR service delivery to the business, whilst proactively partnering and collaborating with other HR stakeholders (HR Business Partners, TA Team) to optimise HR processes and assist in the delivery of Global and Local HR projects.

Working closely with the Local HR Team members (HRBPs, TA Team) and Global Centers of excellence (Reward, HR Systems) to deliver efficient HR services.

Key Responsibilities:

Optimize Employee Experience, HR Processes and Delivery of HR Services

• Define and communicate SLAs for HR service delivery to internal stakeholder and customers to optimize employee experience and regularly report against these to ensure consistent levels of service delivery.

• Assess current HR processes and workflows to identify potential areas for automation and optimization.

• Redefine HR workflows and processes to align with new technologies and ensure maximum efficiency.

• Lead the change management process to encourage adoption of new processes, systems and automated processes (such as the HR inbox).

• Provide training and support to HR staff and end-users, ensuring they understand and are comfortable with the new processes and technology.

HRIS / Self Service Optimisation & Data Integrity

• Ensure the efficient management of HRIS on a day to day basis and in relation to global processes (compensation review), defining SLAs for completion of tasks (e.g. onboarding, offboarding, role and compensation changes) to maximise internal stakeholder service delivery.

• Automate data entry and reporting tasks (where appropriate) to reduce the risk of human error and free up HR function for value add activities.

• Stay abreast of new technology trends in HR to continually upgrade and improve HR service delivery.

• Develop guidelines for data entry to ensure consistency and accuracy.

• Perform regular audits of HR data with HRIS to ensure data integrity.

Payroll and Benefits Administration and Optimisation

• Accountable for the timely, efficient and accurate administration of payroll and benefits for the organization.

• Identification and optimization of processes in relation to payroll and benefits administration (including medical insurance, leave tracking, education and flight allowances.)

• Continuously iterate and refine processes and workflows based on feedback and insights.

• Administration of UAE National pension

HR Compliance, Audit and Regulatory Adherence

• Ensure HR policies are up to date, relevant and in compliance with legal and regulatory standards.

• Maintain awareness of regulatory changes that affect HR policies and processes and update where appropriate.

• Responsibility for HR audit deliverables, reporting and action

HR Reporting, Dashboards and Analytics

• Collect, analyse and interpret HR data to identify trends, insights and areas for improvement.

• Develop and generate regular reports and dashboards that provide insights into workforce metrics.

• Provide HR data and reporting support to HRBPs/TA Team/Leadership and other internal stakeholders to assist in data driven decision making, and other internal processes.

Technical / Functional competencies

• Understanding of HR life cycle and core HR processes and programs within it.

• Understanding and use of HRIS systems.

• Strong communication skills to present analysis findings and recommendations to stakeholder.

• Ability to map HR processes for efficiency and effective service delivery.

• Knowledge of local regulations and legal HR framework.

• Proactively identify bottlenecks, inefficiencies and areas of improvement within HR processes.

• Data management skills, knowledge of AI and impact within HR functional area.

• Knowledge, understanding and commitment to driving an exceptional employee experience.

• Ability to proactively define and deliver HR Operations and Services related project streams in collaboration with local and global HR team members and other functions.

What Skills & Experience Will You Have?

• HR Qualification or BA / MA preferred

• 7 to 10 years’ experience within HR, with at least 3 years working within a fast-paced organisation delivering HR Operations and Services.

• 3 years preferred previous management experience within a similar role

• Strong working knowledge of HRIS.

• Workday experience strongly preferred but equivalent system experience considered.

• Strong excel essential and good ppt skills.

• English: Fluent spoken and written, with ability to write high quality internal communication.

• Direct reports: x 3 HR Operations and Services Specialists and x 2 HR Administrators.

What we offer

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated**.**